Multiple customers of First Bank Plc have expressed frustration on social media regarding frequent unauthorized debits from their accounts. The complaints, posted on the bank’s Facebook page, cited mysterious transactions, including debits labeled “MTN: USSD” with varying amounts.
Customers shared their experiences, with some reporting multiple debits within short periods. Udoh Blessing mentioned receiving debit alerts for transactions she didn’t initiate, while Esther Maurice and Irreplaceable Gichi expressed similar concerns.
First Bank responded to each complaint, requesting customers to provide account details and transaction information to investigate and resolve the issues. The bank offered additional support through its complaint portal and customer service hotlines.
The bank responded saying, “Please provide your account number, amount, and date to enable us to query and advise as appropriate. We regret any inconvenience this may have caused you while reiterating our commitment to serve you better.”
Customers have been advised to log dispense errors via the bank’s complaint portal or contact FirstContact for assistance.