The Ibadan Electricity Distribution Company (IBEDC) has achieved a milestone in community engagement, recording over 18,000 interactions across its franchise areas. This feat underscores the company’s commitment to building strong relationships with its customers and the communities it serves.
According to the acting Managing Director of IBEDC, Francis Agoha, the company’s Distribution Transformer Managers and Executives play a crucial role in engaging with customers at the grassroots level. These interactions enable the company to address customer needs and concerns directly, fostering trust and open communication.
In addition to these efforts, IBEDC’s Communication Officers organize larger community and stakeholder sessions with leaders, groups, and residents. These sessions aim to educate customers, gather feedback on services, and resolve complaints effectively.
Agoha emphasized the significance of customer feedback in improving service delivery, stating that listening to customers is vital in pinpointing areas for improvement and implementing solutions that benefit everyone. The company’s goal is to foster a customer-centric environment where every voice is heard, and every concern is addressed promptly.
IBEDC’s proactive approach to community engagement sets a new benchmark within the industry, demonstrating that effective communication and customer satisfaction are central to its operations. The company remains committed to building strong, positive relationships with all stakeholders, ensuring the provision of reliable and efficient electricity services.